This study explored the communication needs of those in secretarial positions in a bicultural academic office. Needs analysis was employed, using a combination of ethnographic and autobiographical methods to investigate insider views, with the ultimate goal of determining how to teach secretarial English. The research site was the English department of a university in Central Taiwan. The data c…
This paper is a Case Report describing a triangulation of 1) action research, 2) the application of my own previous field research, and 3) direct argument, undertaken in a university in Japan in order to inculcate a more informed and accepting attitude towards the implementation of ESP programmes among both peers and administrators. I undertook these actions in response to initial administrativ…